For us, quality is the only valid argument that contributes to the satisfaction of our customers, who are the foundation of our company, and which allows us to innovate, given that we reinvest our profits back into the company.
We believe that achieving quality is the responsibility of everyone in the company, and that it depends on the coordinated and consistent daily work of each individual.
This is the goal we pursue: to ensure that we all carry out our work under an orderly system in accordance with established procedures, which will lead to better performance and the achievement of our objectives.
The Quality Policy defined by Management is based on the following points:
- Customer satisfaction with the services provided.
- Reduction in internal and external rejections.
- Compliance with our customers' specifications and objectives.
- Availability of suppliers with optimal quality levels.
- Compliance with improvement plans and planned objectives.
- Compliance with training plans and improvement of staff qualifications.
- Collaborating in the development of employees' professional careers.
- Continuous improvement of management processes and systems.
- Marketing high-quality products to meet our customers' needs.
- Establishing strategic partnerships with our suppliers to create quality-improving commercial interactions that create added value for both parties.
- It is also part of our policy to implement, develop and maintain a Quality Management System based on analysis and prevention that covers all the company's activities.
- Ensuring compliance with applicable regulations, any additional requirements we voluntarily decide to adopt, and all requirements established contractually with customers.
- Establishing objectives for quality improvement.
- Promoting awareness and motivation among all the organisation's staff in relation to quality, given that it is the responsibility of all staff to establish and comply with the system.
- Analysing the risks inherent in our business and our organisation with the aim of mitigating, minimising and reducing them.
- Review the Quality Policy to ensure its continuous adequacy. Communicate this quality policy to employees and stakeholders.
- Establish all appropriate means to continue providing services in the event of major and serious incidents (such as a pandemic), taking care of the integrity of our employees, collaborators and customers.
To achieve this goal, the following values will be promoted:
- Group awareness and team spirit
- Creativity and professionalism of individuals
- Customer focus
- Transparency and internal communication
- Continuous improvement
"We provide quality services that meet the needs and expectations of our customers, because we view each situation from their perspective."
Signed:
Teodoro Gil Fernández
Chief Executive Officer
Date: January 2023